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@FuglyToes-ButStillaJunkie: The replacement tech is a point @ARealGirl brought up when I was bitching to her about it. She also echoed your sentiment that it's hard for the vendor to provide support for so many different products. However, if I buy a box on my own, that's the same as any computer periphrial -- if my Lacie hard drive isn't working with my Mac, Apple doesn't have to fix that, Lacie does. The onus is on the manufacturer, the same as it is for any kind of tech. The difference is Comcast has removed the option of buying products from other vendors: the company has locked out competition (except for TiVo, of course, which isn't really competition because they are in bed with Comcast).