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Being in Oz, I'm quite used to timezone issues/delayed responses, or "Sorry, we don't ship to your country", or "Sure, we service your country, but shipping will cost you three times as much as the item you're buying". I just ordered Nocturnal from Borderlands and I got a friendly, personalised response in MINUTES (and the shipping costs were cheaper than Amazon). You can't ask for more than that. 

If you're putting in last minute orders, wherever you live, I recommend shooting Borderlands an email. Help keep physical bookshops alive!